Frequently Asked Questions
Minimum rental charge is 1 day (24 hours). You can rent a car even for an hour but with a daily price Returns or delays over 2 hours than register are charged as an extra day.
Everyone from 23 to 75 years old, with a driving license issued at least 12 months before rental start.
All bookings include basic insurance (CDW-TP), third party insurance and 24-hours road assistance.
We can deliver/collect a car on specific locations: Thessaloniki Airport, Bus station Macedonia, Thessaloniki Railway, Thessaloniki Port, Thessaloniki yours Hotel. This service is free. Also we can deliver/collect a car from Chalkidiki and Pella at extra cost.
The opening hours are 8:00 to 21:00. You can collect or return a vehicle beyond our operating hours with an extra charge of €20.
In most cases, no. There is kilometer restrictions only for:
– 3 days of rental (all car groups)
The limitation is 150km/day.
In case you cancel your reservation, you will not be charged any cost. The cancellation of the reservation is made at email@example.com or by calling us at (0030) 6946000003
Yes. We can offer an additional insurance coverage (FDW-TP) with zero or minimum liability amount for car damages. Choosing this option on your booking or even during pickup , there will not be any pre-authorization on your credit card account. The Full Damage Waiver (FDW) is offered with an extra cost per day.
We offer you a wide range of modern cars in every category. You can choose between manual or automatic transition, petrol or diesel engine and minivans up to 9 seats.
The renter must hold a credit card on his/her name (VISA or Master Card) for guarantee, even if the payment will be in
cash. By singing the rental agreement, the responsibility amount (depending on the car group) will be pre-authorized
from the credit card account. At the end of the rental period, if the car is returned without damage, the amount will be
released in full. A credit card IS NOT NECESSARY if renter chooses and pay coverage the Full Insurance (F.D.W.-T.P.) or the Full Extra Insurance (F.D.W.+W.U.G.+T.P.).
– damages on wheels and tires (included only in Full Extra Insurance FDW+WUG+TP)
– broken windows (included only in Full Extra Insurance FDW+WUG+TP)
– damages on the under part of the car (included only in Full Extra Insurance FDW+WUG+TP)
– damages on mechanical parts caused by bas usage
– refueling errors
– loss or damage of car key (included only in Full Extra Insurance FDW+WUG+TP)
– loss of spare tire and relative tools
– loss of fire extinguisher
– loss or damage of boot cover
– damages in the interior
– special cleaning in case the vehicle is returned extremely dirty inside
– administrative expenses in case of an accident
– administrative expenses for any traffic violations (traffic violations are paid separately)
There is no insurance coverage if the tenant drives under the influence of alcohol or other substances.
During pickup driver must hold an ID card or passport, a European driving license issued at least 12 months before and a credit card on his/her name (VISA, Master Card, American Express) for guarantee.
All our rental cars are allowed to be driven on paved roads. Damages that may be caused from off road driving (wheels, tires, underbody) are not covered by the insurance.
Yes, you can choose a baby seat during your online reservation. There are available two types of seats depending on your child’s weight: from 0-18kg (up to 4 years old) or 18-36kg (over 4 years old). The baby seat is free. The installation is made by the renter.
All our cars include a basic insurance coverage (CDW-TP) with excess amount and third party insurance that covers: a) death or injuries for third parties up to €1.300.000, b) material damages of third parties up to €1.300.000 (excluding the car of EASY2RENT).